Return and Exchange Policy

At Green Elements, we’re dedicated to delivering the highest-quality, natural products directly from our shop’s to your door. If you have a problem with anything you buy on the Green Elements Online Store we will be happy to arrange a full refund/exchange where appropriate (sealed toiletries and cleaning products will not be covered under our returns policy). If you are in any way dissatisfied with our product, please notify us within 14 days of purchase together with the reasons for your dissatisfaction and we will refund you the amount that you paid for it (hygiene products are exempt from this). All refunds will be made in the same manner as the original payment method. Please provide evidence of damage (if any) upon notifying us. Cost of return is will be met by the customer.

1) What you are required to do?

Please could you contact us to describe the issues you have had with the product, any evidence to be kept and provided alongside the request.

2) Under what circumstances do you offer returns and refunds?

We pride ourselves on the quality of our products, but understand that customer satisfaction is of utmost importance, we will aim to refund with a store voucher when 100% satisfaction is not met by our products or service.

3) Timeframe in which you accept returns?

We offer a 14 day return policy, for this to hold the item must be returned within 14 days of informing us. Please
allow up to 14 days following receipt of the item for your refund.

4) When your user can expect a refund?

We give 7 working days to investigate and 14 days to process any refund or replacement following the return of the item.

5) Dedicated timelines of return and refunds.

We aim to process requests as quickly as possible and value our customers satisfaction with all our products and deliveries we aim to stick to the timelines of return and refunds as detailed above. If you have any questions or concerns about your purchase, you’re welcome to contact us and we will be happy to make sure your concerns are addressed and your experience is a good one.